All returns must be approved in advance by our customer service department. Return claims must be made within 10 days after receipt of order as determined by UPS or Postal Service tracking numbers. We will refund the cost of all merchandise returns that are received in unopened and undamaged condition. The cost of shipping is NOT refundable unless the product received was not what was ordered. All returns must be shipped prepaid. If returns are made via UPS or FEDEX, please ship to the following address: